That’s customer service!

That’s customer service!

Posted by tbg | January 5, 2006 | TBG Wired Blog

Any small business owner will tell you, they can’t survive without FedEx-Kinkos! So it was late last night, 12:30 a.m. to be precise, when I stumbled in the Denver-Cherry Creek FedEx-Kinkos for some copying and binding.

"Could you have it finished by 10 a.m." I asked. "Oh, I can do it now," said a bright and pleasant young man. "Really," I said. "Wow! That would be wonderful. May I buy you a cup of coffee while I’m waiting?"

Opting for an energy drink instead, my new best friend made quick work of my project and I went home to sleep knowing I would get my project submitted well ahead of the deadline. That’s customer service, even for the sleep-deprived. brad@morethanpr.com